Shipping & Returns

RETURN/EXCHANGE POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  Buyer is responsible for any fees associated with returning item.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, or for any return question, please contact us at hello@3fishstudios.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like commissioned work. Please get in touch if you have questions or concerns about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DOMESTIC SHIPPING

Domestic shipping via the USPS is provided at no additional charge for orders over $75.00.  You will receive a confirmation email with tracking once we’ve sent your order.   

Please double check your shipping address when you’re placing an order. Thanks!  

INTERNATIONAL SHIPPING

Due to the frequent problems at customs, we no longer have a reliable and affordable service for international shipping. We apologize for the inconvenience. 

PAYMENT OPTIONS

We accept all major credit cards: Visa, MasterCard, and American Express. We also accept Paypal payments.  NOTE: Paypal payments are processed automatically when you submit your order. If you pay with a credit card, we will take your payment when we process your order.

SALES TAX

We are required to charge 7.75% sales tax on all orders shipped to California addresses.

GIFT MESSAGE

If your order is a gift, and you would like a gift card included to the recipient, please type your message in the comments during checkout and we'll handwrite it on a card for you.